Support

Delivering technology support and expertise to you and your end user communities to ensure your organisation succeeds – no matter how small or large your environment.

We understand the importance of technology to your business.

In today’s digital world, you need reliable and responsive IT support services to keep disruption to a minimum and productivity to a maximum. DTP provides highly qualified advice and support, exceptional service levels along with automated support ticket request processes.

FOR THE
BUSINESS

One single point of contact

One service level agreement

Clear escalation path and executive sponsorship
FOR IT
PROFESSIONALS

Quick responsive support

Dedicated device support and expertise

Trusted technical partnership
FOR USER
COMMUNITIES

Reliable devices with increased uptime

Remote IT support whenever you are

Automated support process

TRUSTED SUPPORT

As your trusted IT partner and technical support team, we can provide a bespoke service, tailored to your business needs
including securing, monitoring, and managing your entire fleet of devices.

Our helpdesk support team are always there for you with dedicated service desk agents that are all ITIL and SDI accredited. Our simple and responsive automated support ticket request process makes it simple for your users to request help and gives a holistic view of your entire fleet. All IT support requests can be tracked, with regular updates from our support team. We also offer onsite dedicated support to alleviate pressure on your internal IT resource, meaning you can offload as little or as much of your device management or end user support as you would like, freeing up your IT team to focus on innovation and other priorities.

Streamlined support with Proactive Insight

Deploying new technology and making updates eats into valuable resources. We offer centralised monitoring and support that provide automatic alerts and reporting tools to help manage your IT estate – alleviating responsibility and freeing up your IT resource. Our agents help to proactively anticipate problems and fix them before they even occur, avoiding downtime using auto diagnosis and repair tools. Our Proactive Insight allows you to offload time-consuming tasks such as support, security, and management, giving you time to focus on other more pressing issues.

Device as a Service

OUR LATEST INDUSTRY INSIGHTS

WHY OUR CUSTOMERS CHOOSE DTP

I would recommend DTP. They do what they commit to doing. I get an excellent response, value for money, everything you could want from an IT partner. DTP’s account management is excellent – the best I have ever dealt with.
Hardware Support Team Manager, University of Central Lancashire (UCLAN)