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What is the difference between a managed print service and copier maintenance contract?


Managed Print Services (MPS) help you optimise your output fleet and manage your devices and as a result you should expect to achieve up to 30% saving on your print related costs. However technology research specialist, Gartner, reports that all kinds of printer sales and service plans are becoming labelled as MPS, and buyers often find it difficult to understand the differences between MPS and traditional copier maintenance contracts.

Free up IT time

A managed print service delivered from the ‘IT side’ will reduce the burden on your IT staff. Automated print supplies replenishment, error alert management and pro-active asset management ensure continual optimisation of your fleet are all standard services within the DTP MPS, and this is just one of the reasons why DTP has an enviable reputation within the industry for our service delivery, and why over 95% of our clients renew their MPS contracts with us.

We are so confident that you will be happy with the service we deliver that our contracts include a 90 day SLA walk away option.

Innovating to deliver more cost savings

The concept of a Managed Service around output devices has been around for over 30 years but during this time the cost-per-page charging model hasn’t really changed. DTP asked the question is a contract model, which assumes that every mono page contains 5% toner coverage and 20% for colour that was designed when print was driven by desktop printers and stand-alone photocopiers still relevant today?

DTP have reinvented the Managed Print Service into a hybrid solution, which we call a Transparent Managed Print Service (TMPS) a uniquely different model based on actual toner coverage which delivers savings directly back to our customers.

A Transparent Managed Print Service (TMPS) from DTP uses technology to review a clients’ digital footprint and coverage on printed pages. It’s a deconstructed managed print service contract, which clearly details the components included in the service and their associated costs, this is why we call it transparent. We offer a menu of services covering the entire ecosystem associated with output devices. Some of the services are standard as part of a base contract with DTP, others can be layered on top so we offer the exact services tailored to our client’s requirements.

Choose the contract cost model that suits your print needs

For some customers the cost-per-page contract model works well. For others they could make huge savings by switching to TMPS. DTP print specialists have analysed research across our client base to look at what coverage they are actually using and can offer you the best advice based on the audits and assessments we complete upon a new client engagement. And the result? Most businesses are using far less than the average 5% and 20% they’re paying for, so those customers paying on a CPC basis generally speaking will be paying for more toner than they are actually using.

Ensure your MPS is delivering the benefits it should

We recommend you review your MPS to ensure it is delivering your business the full benefits and that you are only paying for what you are using. Ask yourself a few questions:

  • Has your printer fleet been suitably rationalised and consolidated and has it sufficiently been outsourced to free up your IT staff’s time?
  • Is your printer fleet optimised to prevent security breaches and to enable digital workflow when your business is ready to automate departmental processes?
  • What are your MPS contract terms, what are you paying for, what savings are you making now compared to before your service commenced, and what savings could you make if you switched to TMPS?


Let’s get together and find out.