The right IT hardware and support in a smart, simplified solution.
Time-consuming IT requests and hardware issues are draining IT resources, and managing devices in a unified way is becoming a huge challenge, especially with a boom in multi-device users – expected to grow to an average of 4 devices per user by 2020.
In a recent study by IDC, 63% of IT Managers say their resources are drained by device management and they’d like to be able to focus on more strategic IT projects.
HP Device as a Service and TechPulse
With HP DaaS, IT professionals can spend less time managing hardware, and more time supporting users and focusing on long-term business goals. DTP’s solution, in partnership with HP DaaS, combines hardware, analytics, support, proactive management and lifecycle services, including HP TechPulse – a unique analytics technology that monitors and predicts device health.
“TechPulse can deliver this proactive management piece which has a huge service on-cost saving because ultimately you are proactively managing that estate of product so you avoid things that can go wrong and solve them in advance of that happening,”
- Neil Sawyer, HP Channel Director.
HP TechPulse contains analytics and actionable reports in a ‘single pane of glass’ dashboard, allowing IT departments to stay ahead of any issues and proactively manage multi-OS device environments, as well as optimise hardware refresh cycles.
TechPulse’s Device Replacement Guidance report provides recommendations for device upgrades, helping IT prioritise spending and identify which devices should be replaced first based on the following:
• Battery Predictive Failure
• Disk Predictive Failure
• Disk Capacity
• Thermal Maintenance
• Graphics Driver issues
• CPU Utilization
• Memory Utilization
• Blue Screen Error Counts