Andrew Fawcett
Client Devices Professional Services Manager
July 23, 2026
Hybrid working, distributed teams and complex IT environments have made it much harder for IT teams to understand how technology is performing for their users.
Traditional monitoring tools show whether a system is available, but they don’t always reveal the granular issues affecting productivity. A slow device, unreliable application or poor collaboration experience can create significant frustration without ever generating a support ticket.
Digital Employee Experience (DEX) platforms help close this visibility gap. They combine device and application data with employee feedback, giving IT teams a clearer picture of how technology is performing and where improvements are needed.
Nexthink and HP Workforce Experience Platform (WXP) are two established platforms in this market. Both help organisations monitor endpoint performance, understand employee sentiment and resolve problems proactively. However, differences in their capabilities, integrations and approach to device management can make WXP a particularly strong choice for organisations looking for an accessible, AI-powered platform that connects employee experience with the wider device lifecycle.
What is Nexthink?
Nexthink is a Digital Employee Experience platform designed to help organisations understand and improve the technology experience of their end users. It collects and analyses data from endpoints, applications and operating systems, giving IT teams detailed visibility into performance, stability and user experience. This can help identify issues such as slow start-up times, application crashes, poor connectivity and resource constraints before they have a wider impact.
Nexthink combines technical telemetry with employee feedback. IT teams can use targeted surveys and campaigns to understand how employees feel about their technology, communicate with specific user groups and measure whether an improvement has delivered the expected result.
Automation and remote actions allow teams to address common problems at scale. Nexthink can also integrate with ServiceNow to bring endpoint intelligence into existing service management processes, support one-click remediation and improve the accuracy of configuration data.
It is an established platform with detailed analytics and a mature integration ecosystem. However, organisations should consider whether they need the full breadth and complexity of these capabilities or whether a more accessible platform could deliver the outcomes they need.
What is the HP Workforce Experience Platform?
HP Workforce Experience Platform, usually referred to as HP WXP, is an AI-powered DEX platform that brings device, application and employee experience data together in one place. It gives IT teams near-real-time visibility across their technology estate, helping them identify performance problems, monitor device health and take action before issues significantly affect employees.
Despite its HP heritage, WXP supports mixed device environments. This means organisations do not need an exclusively HP estate to benefit from its endpoint visibility, employee sentiment and automation capabilities. For organisations using HP hardware, WXP provides an additional layer of insight. This includes battery health, warranty status, device risk factors and predictive health information, helping IT teams connect day-to-day employee experience with longer-term device lifecycle decisions.
WXP also provides sentiment surveys, AI-based alerts, automated remediation and integrations with platforms including Microsoft Intune, ServiceNow, Power BI and Tableau. Its strength lies in bringing these capabilities together in an accessible platform. Rather than stopping at monitoring, WXP helps IT teams move from identifying a problem to understanding its impact, taking action and measuring the result.
Nexthink vs WXP feature comparison
Both platforms cover the central requirements of a modern DEX strategy. Nexthink is known for detailed experience analytics, while WXP combines broad endpoint visibility with AI-powered insights, automation and particularly strong device lifecycle intelligence.
|
Capability |
Nexthink |
HP WXP |
|
Endpoint monitoring |
Detailed endpoint, operating system and application telemetry |
Near-real-time monitoring across devices, applications and employee experience |
|
Employee sentiment |
Targeted campaigns, surveys and sentiment analysis |
Sentiment surveys and pulse analysis connected with device and application data |
|
Automated remediation |
Remote actions, workflows and self-help capabilities |
AI-based alerts, preventative workflows and remote remediation |
|
AI diagnostics |
AI-supported investigation, diagnosis and experience analysis |
AI insights, anomaly detection, failure prediction and natural-language fleet queries |
|
SaaS monitoring |
Visibility into web and SaaS application experience |
Browser-based SaaS application monitoring and real-time insights |
|
Device lifecycle insights |
Performance and suitability data can support lifecycle planning |
Detailed hardware health, battery, warranty and device recommendation capabilities |
|
HP hardware optimisation |
Standard endpoint-level visibility |
Deeper HP-specific telemetry, predictive health and optimisation |
|
ServiceNow integration |
Incident, CMDB, event and virtual agent integrations |
Event and device management with automated incident creation |
|
Microsoft Intune integration |
Can complement Intune through its wider integration ecosystem |
Direct integration with Microsoft Intune |
|
Dashboards and reporting |
Flexible experience dashboards and detailed analytics |
Accessible fleet, application, sentiment and executive-level dashboards |
|
Mixed-device support |
Supports complex enterprise estates |
Broad mixed-fleet visibility, with additional depth for HP devices |
|
Ease of adoption |
Extensive functionality that may require greater specialist knowledge |
Unified experience designed to make insights and actions accessible to lean IT teams |
-
Endpoint visibility
Both platforms provide detailed visibility across devices and applications. Nexthink is known for its depth of endpoint analytics, while WXP combines near-real-time monitoring with device lifecycle intelligence.
For organisations with HP devices, WXP provides deeper insight into battery health, warranty status and predictive device risk. Its Fleet Explorer also allows IT teams to investigate fleet data using natural-language questions, helping them identify issues and make faster decisions.
-
Employee experience
Nexthink and WXP combine technical data with employee feedback to reveal issues that traditional monitoring may miss.
WXP uses sentiment surveys and pulse analysis alongside device and application data, helping IT teams understand why employees may be experiencing problems. This can also support technology rollouts by showing how new tools are performing and whether employees are adopting them successfully.
-
Automation and remediation
Both platforms use automation to resolve common issues at scale. WXP combines AI-based alerts, predictive insights and remote actions to identify affected devices and support remediation before employees need to report a problem.
This can reduce repetitive service desk work, shorten resolution times and give lean IT teams more capacity for higher-value priorities. A proof of concept can demonstrate how these capabilities apply to an organisation’s most common support issues.
-
Integrations
Nexthink has a mature integration ecosystem, including extensive ServiceNow capabilities.
WXP integrates with ServiceNow, Microsoft Intune, Power BI and Tableau. Its direct Intune integration adds experience, performance and hardware health insights to existing device management, while its reporting integrations help bring DEX data into wider operational and executive dashboards.
Why choose HP WXP?
Both platforms offer strong DEX capabilities, but WXP has several advantages that make it a compelling choice for a wide range of organisations.
|
Organisation or requirement |
Why WXP is a strong fit |
|
Organisation with an HP device estate |
Provides deeper hardware health, battery, warranty and predictive device insights |
|
Mixed-device organisation |
Supports mixed fleets while providing additional depth for HP devices |
|
Microsoft Intune-led environment |
Direct integration adds experience and performance insight to existing device management |
|
Lean IT team |
Accessible dashboards, AI insights and automation help teams act without relying on large specialist resources |
|
Service desk under pressure |
Proactive alerts and remediation can help prevent incidents and reduce repetitive support activity |
|
Organisation focused on device lifecycle |
Connects employee experience with hardware health and device recommendations |
|
Organisation looking to control IT costs |
Supports better refresh decisions, lifecycle extension and more efficient use of IT resources |
|
Business introducing AI or new workplace tools |
Helps monitor performance, sentiment and adoption across the workforce |
|
Organisation using ServiceNow |
Integrates device and event data into established service management workflows |
|
IT team needing executive-level reporting |
Provides dashboards that connect technical performance with employee and business impact |
Nexthink may appeal to organisations seeking highly detailed experience analytics and an extensive employee engagement ecosystem. However, WXP provides a strong combination of visibility, employee insight, automation and lifecycle intelligence within one platform.
For organisations looking to make DEX practical, accessible and closely connected to their device strategy, we believe WXP offers the stronger overall proposition.
Find the right DEX approach for your organisation
At DTP Group, we help organisations turn Digital Employee Experience data into measurable improvements.
As HP WXP UK&I Partner of the Year, we understand both the technology and the practical steps required to make it deliver value. We can assess your current environment, identify where employees are experiencing digital friction and demonstrate how WXP could help address it.
From initial discovery and proof of concept through to implementation, automation and ongoing optimisation, we can help you build a practical DEX strategy around your employees, technology estate and IT priorities.
Speak to a DTP expert to discover what HP WXP could deliver for your organisation.
