One helpdesk ticket can cost a business between £15 and £50. And yet one thing we see consistently is that 60% of helpdesk tickets are caused by a small number of recurring, diagnosable technology issues that a Digital Employee Experience (DEX) platform would catch and remediate automatically, before anyone picks up the phone. We also know that with better device lifecycle management, organisations can retire kit based on real usage and performance data rather than age, extending the average device life by 12–18 months.
Despite the benefits, Gartner reported that only 28.6% organisations in the UK are fully or partially implementing DEX, the lowest percentage globally. With the average employee losing 22 hours a year to technology issues, how much could your organisation gain by closing the DEX gap?
DEX Readiness Assessment
Score your digital employee experience maturity and identify your highest priority gaps – twelve questions, two minutes, one clear next step.