What is the HP Workforce Experience Platform? (WXP)
The HP Workforce Experience Platform is a cloud-based solution designed to improve productivity and collaboration across the enterprise, and it forms a core part of modern Digital Workplace Solutions.
Ask any IT team what eats up their day, and the answer is almost always the same: endless, repetitive helpdesk tickets that drain time away from strategic projects. Despite better devices and modern tools, many organisations still face the same old problems; slow machines, software conflicts, blue screens. All of which are sapping IT resources that could be spent driving innovation.
Andrew Fawcett
EUC Technical Consultant at DTP
July 31, 2025
“Customers tell us the same thing time and again: budgets and staffing keep getting tighter, yet the expectation for a flawless user experience keeps rising,” says Andrew Fawcett, EUC Technical Consultant at DTP. “If we can reduce the daily noise, IT can focus on the work that truly moves the business forward.”
This is exactly where the HP Workforce Experience Platform (WXP) comes in. It shifts IT teams away from reactive firefighting toward proactive, predictive support – and it’s already delivering measurable results.
Why tickets persist – and why they don’t have to
Even the best-run IT departments can’t make support tickets disappear entirely, but they can stop solving the same issues over and over.
Key Features and Capabilities
WXP: One platform for a complete picture
What makes WXP stand out is how it combines software analytics with deep hardware insights – a unique advantage because it’s developed by HP, a hardware manufacturer as well as a software innovator.
“Other tools can show you your operating system and app health,” Andrew says. “But only WXP gives us full visibility into the physical device too. We can see battery health, spot failing drives, and take action proactively.”
How WXP Works
Clear insights, easy action
At the heart of WXP is the experience score. A single, easy-to-read metric that breaks down a device’s overall health into specific categories: system performance, operating system, network, security, and applications.
What makes it so practical for busy IT teams is how this score uses a traffic light system to show exactly where attention is needed:
- Green means everything is healthy and no action is needed.
- Amber highlights that there are some areas for improvement, but they are not critical.
- Red indicates a poor user experience and usually points to issues that should be prioritised immediately.
By quickly showing which devices are struggling and which are performing well, the experience score and its clear colour-coded system allow teams to target improvements with minimal guesswork. Over time, this reduces the number of surprise tickets and frees up valuable support resources.
Business Benefits of HP WXP
From insight to automatic remediation
Identifying issues is only part of the solution as WXP can fix them automatically, without disrupting the user.
BIOS updates, for example, have long been a headache for IT teams: they traditionally force downtime and frustrate users.
“BIOS updates used to mean forced reboots and lost productivity,” Andrew says. “With WXP, the update installs quietly in the background and waits for the next natural reboot. It’s far less disruptive.”
Beyond BIOS, WXP also manages driver updates and BIOS settings, ensuring consistency across all devices and stopping version sprawl before it creates hidden conflicts.
“When we onboard a new customer, we often find 40 or more versions of the same software running,” says Andrew. “WXP standardises that automatically. The result is fewer crashes, fewer bugs and significantly fewer helpdesk calls.”
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Real-world impact: fewer tickets, more innovation
For DTP’s own team, the difference was immediate.
“In the first month or two, we saw a big drop in blue screens and random software errors,” Andrew recalls. “It’s rare now for someone to log a ticket because their microphone isn’t working or their laptop is freezing. WXP handles so much in the background.”
This frees IT teams to focus on more strategic work, such as rolling out new technologies and automating processes.
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Predict problems before they happen
One of WXP’s most powerful capabilities is its predictive hardware insights. Batteries, SSDs and thermal issues can be flagged up to 90 days before they fail.
“We can see if an SSD is likely to fail within the next three months,” says Andrew. “We can notify the user, help them back up their files, and plan a replacement at a time that suits them, avoiding surprise downtime.”
This predictive approach also improves sustainability. Repairs can be grouped together, travel can be minimised, and parts can be ordered in advance.
What’s next for WXP?
Looking ahead, the HP Workforce Experience Platform is set to extend beyond only computing devices.
“HP’s vision is for WXP to cover the entire IT estate – from laptops to printers and meeting room equipment,” Andrew says. “Imagine knowing a printer is about to run out of toner, or a conference room camera is failing, before it disrupts a meeting in a single pane of glass. That’s where we’re heading.
How DTP Group Can Help
For IT leaders exploring WXP for the first time, Andrew’s advice is simple: start with a conversation and don’t be put off by the volume of data.
“People see all the data points and worry that everything looks broken,” Andrew says. “But you don’t need to fix it all at once. We help clients focus on the most important areas first. Plus, WXP has smart ‘noise-reduction’ features so you only see what really matters.”
Final thoughts
In an era where IT teams must do more with less, a Workforce Experience Platform is proving that proactive, predictive support is proving to be transformational. Healthier devices, fewer disruptions, more satisfied users and an IT team free to deliver real business value.
