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British Library case study - dtp group

British Library

The British Library is one of the world’s leading research libraries, with sites in London and Yorkshire. Following increasing pressure to cut costs, the Library introduced a DTP Managed Print Services (MPS). Benefits of the MPS have included improved processes, reduced costs and consolidated consumable purchases.

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Prior to working with DTP, the British Library had a very decentralised approach to printing with a large fleet of over 850 desktop printers and scanners, spread across two locations, most of which were overused, expensive to run and inefficient. In some areas, staff were assigned one printer to use, which was often on a different floor or the other side of the office, whereas in other areas locally attached printers were the norm, incurring high levels of power consumption and consumable costs.

Implementing a rationalised fleet of printers

As part of the Government Comprehensive Spending Review 2010, the British Library were tasked with identifying projects that would produce long-term savings. Following a competitive tender process, DTP was selected to work with the British Library on their Managed Print Services (MPS). DTP implemented a mix of new equipment, alongside retained ‘fit for purpose’ devices, where existing devices met certain criteria based on age of the device, the lifetime page count and its functionality. This led to a rationalised fleet of existing devices that was ready to work with the new devices provided as part of the Managed Print Solution.

A centralised and flexible approach to printing

Through the introduction of DTP’s MPS and centralising their print estate, the British Library has not only significantly reduced printing costs but they have also improved staff efficiency, and are now closer to achieving their environmental targets. Furthermore, the Managed Print Solution has given staff at the Library the freedom to collect their print from any device across the entire network. This flexible printing option works particularly well for staff who move between the London and Yorkshire sites, and don’t want to have to carry large amounts of paperwork.

A Safecom solution

Prior to the Managed Print Services (MPS), a large amount of documents were sent to the printers but never collected, resulted in wasted paper, energy and toner. Now, the integration of a Pull Print system means that staff have to swipe their staff card at the printer before a job is released and printed.

The Safecom reporting tool allows the British Library to see, at a glance, how much money has been saved since implementing the Managed Print Services (MPS) – it even shows how many trees have been spared. This reporting tool also offers a clearer understanding and overview of users’ print, scan, copy and fax activity, enabling a more accurate overview of usage.

A proactive service

Furthermore, the Managed Print Services (MPS) includes full estate management. The devices notify DTP of any faults or toner requests and consumables are automatically ordered. This not only reduces the downtime of the devices, but it removes the need for a member of staff to manually place a toner order. It has also eradicated stock piles of toner taking up space in the two offices.

DTP - a recommended partner

Lorraine Henderson, Delivery Services Manager at the British Library, commented; “Our relationship with DTP has been very much a partnership, with both parties working together to make this project as successful as possible. It’s still early days but we’ve already seen a significant saving against our paper consumption and consumables.”


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