Eleanor Milner
Media Assistant
December 2, 2022
Predictive analytics identify issues and automate remediation through remote support, or onsite support within the next business day.
How does HP Active Care Work?
Using predictive analytics, HP Active Care can detect potential device issues up to 50% sooner. The accelerated problem diagnosis and remediation helps users get back up and running quickly, and provides support on a user’s dashboard, hard drive, battery, thermal, as well as critical BIOS updates.
Step by step process:
1. HP Active Care Pack ordered through DTP Group
2. Care pack is registered
3. HP TechPulse automatically downloads onto device
4. DTP Group analyses devices in HP TechPulse portal
How does HP Active Care reduce downtime?
HP Active Care utilises predictive device analytics from HP TechPulse; providing solutions to potential issues faster, directly, and more instantly without the need to wait for external or help desk support.
In addition, HP Active Care provides 24/7 remote technical support, benefitting remote workers whose device issues can be fixed without them having to travel into the office.
How can HP Active Care improve end user experience?
The next business day onsite HP customer support minimises interruptions by providing critical support when symptoms are detected in areas such as the battery or hard disk drive. Meanwhile, the automated service case provides a seamless and fast experience.
HP Active Care helps identify, prevent, and resolve employee device issues, keeping your users connected, productive and secure within the blended work environment. Users can avoid productivity halts as helpdesk tickets are created automatically to trigger IT to schedule a repair before the issue starts to have an impact.
What are the key benefits of HP Active Care?
- Boost revenues with faster repair services
- Act as a strategic IT advisor with customer support capabilities
- Seamless customer experience with proactive automation
- Minimise disruptions
- Quickly resolve issues
- Keep devices in peak condition to extend life of hardware to save time and money
- Optional add on services are available including accidental damage protection, defective media retention or travel protection
Who is HP Active Care for?
It has been reported that 73% of employees’ preferences is for flexible remote work options to stay. HP Active Care can help support the desire for distributed workforces without reduction in efficiency or productivity due to technical issues. While any organisation would benefit from HP Active Care, it is specifically tailored for mobile business users who divide their time between their office, travel or remote working.
In the hybrid world of work, IT teams can struggle with the lack of fleet insights, reactive diagnosis employee downtime and off locations. HP Active Care helps tackle all these pain points to improve workflow for IT Teams as well as employees.
How DTP Can help?
If you are interested in HP Active Care or want to learn more, contact us today.
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