Device as a Service

Device as a Service | frequently asked questions

• What is a Device as a Service (DaaS)?

  Device as a Service (DaaS) allows organisations to lease hardware and software, commonly on a subscription basis. This approach provides organisations with the latest technology, along with support and maintenance services. This can free up capital that would otherwise be tied up in purchasing and maintaining devices.

  Device as a service can be used to supply organisations with a range of devices from laptops and desktops, to tablets and accessories. DaaS is a popular solution for organisations who are looking to simplify device management, improve security, and reduce costs. 

• What does HP DaaS offer customers?

  HP Device as a Service (DaaS) is a comprehensive solution that allows businesses to easily acquire, manage, and refresh their hardware and software assets. This subscription-based model includes the latest HP devices, as well as support services and analytics tools to help businesses optimise their device usage.

  HP DaaS provides flexibility and scalability to businesses of all sizes, allowing them to easily add or remove devices as needed, and keep up with the latest technology advancements without the burden of managing it all themselves. With HP DaaS, businesses can improve their productivity and reduce the total cost of ownership of their devices, while benefiting from enhanced security and streamlined IT management.

• How is DaaS different from leasing hardware?

  Leasing hardware typically involves a fixed-term agreement where the business leases the hardware for a set period of time and is responsible for maintenance and support. In contrast, DaaS is a subscription-based service that provides not only hardware, but also support and maintenance services.

  With DaaS, businesses can enjoy the benefits of the latest technology, with upgrades and replacements included in the subscription. DaaS also offers security features such as encryption and remote wiping, which may not be available with leased hardware.

  DaaS is a more comprehensive solution that includes all aspects of device management, from provisioning to maintenance, while leasing hardware only covers the device itself. This makes DaaS a more flexible and scalable solution, allowing businesses to add or remove devices as needed, while leasing hardware requires a more fixed commitment.

• What are the benefits of DaaS?

  1. Cost savings: DaaS allows businesses to shift from a capital expenditure model to an operating expenditure model, reducing the upfront costs associated with purchasing and maintaining devices.

  2. Predictable budgeting: DaaS is typically offered on a subscription basis, making it easier for businesses to budget and plan for their IT expenses.

  3. Scalability: DaaS is a flexible and scalable solution, allowing businesses to easily add or remove devices as needed.

  4. Latest technology: With DaaS, businesses have access to the latest devices and technology without having to worry about keeping up with the constant changes in the market.

  5.Reduced management burden: DaaS providers offer management, support, and maintenance services, reducing the burden on internal IT staff and freeing up their time for more strategic initiatives.

  6. Enhanced security: DaaS providers typically offer advanced security features, such as data encryption and remote wiping, helping to protect business-critical data.

• Why should businesses use Daas?

  DaaS allows businesses to access the latest technology, support, and maintenance services, without having to worry about the upfront costs and management burden associated with device ownership.

  DaaS provides a predictable payment plan, making it easier for businesses to budget and plan their IT expenses. It also provides a scalable and flexible solution, allowing businesses to add or remove devices as needed, and to upgrade their technology as new devices become available. Additionally, DaaS
  enables businesses to streamline their IT management processes, freeing up internal IT teams to focus on initiatives that generate business value. 

• How is the IT service desk supported through Daas?

  With DaaS, the service desk can access remote management tools that enable them to monitor and troubleshoot issues with end-user devices in real-time. Real-time data and analytics can be used to track performance metrics and identify areas for improvement. This can help improve the efficiency and effectiveness of the service desk, resulting in a better end-user experience.

  DaaS providers can offer various services that support IT service desk operations, such as device lifecycle management, hardware replacement, and device configuration. This can help simplify and streamline the support process for IT departments, enabling them to focus on higher-level tasks and initiatives.

• What is the best and cheapest DaaS provider?

  There are several factors to consider, such as the types of devices you need, the level of support you require, and the terms of the subscription agreement. It’s important to research and compare different DaaS providers to find the one that offers the best value for your specific needs.

  While there are several DaaS providers on the market, HP DaaS stands out as a favourable option to most organisations due to HP’s deep expertise in device management, its broad range of device options, and commitment to providing personalised, high-quality service to every customer. HP DaaS is also an affordable solution for businesses of all sizes due to it’s competitive pricing options.